Even though the web hosting service supplied by the different companies is nearly identical, every provider has their own platform with its own modifications and different ways to do particular operations. That is why, a broad knowledge base will be very helpful both for persons with little to no prior experience and for technically knowledgeable individuals who will sooner or later find out how certain procedures are executed, but will waste some time in the meantime. The purpose of such a knowledge base is to help make the service fast and easy to use, sparing users time and efforts. The consequence is gladder customers, since they can quickly find the information they need, and a whole lot less work for the tech support team, because usually the majority of the queries and issues that customers have got are already included in the knowledge base. Given that the articles are written well and encompass more things, you’ll be able to discover more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve purchased your first shared website hosting plan through our company or have transferred your website over to us, you will grow used to our platform and our created-developed Hepsia Control Panel in a jiffy as we have compiled an exhaustive web-based knowledge base where you can find all the info that you will ever need – both general info with regards to the service as a whole and more specific info about the different functions that you can use and the obstacles that you can bump into. The articles are available in 2 locations. The entire article collection can be accessed via the Control Panel’s Help section. You can find relevant articles about the different features in every Control Panel section as well. You can acquaint yourself with how to accomplish more or less everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles feature detailed guidelines, so you’ll never become disorientated due to an unclear text. Of course, in case you face a more specific problem and you can’t find a solution in our knowledge base, you can contact our client care staff 24-7.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers offer an elaborate online article library where you can find any info that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We have created it based on the feedback that we have acquired from our customers throughout the years and, hence, our articles deal with particular issues that you might bump into and offer the easiest way to recover them, for instance getting a 500 Internal Server Error message or not being able to send e-mails from your personal computer although you have the correct SMTP server settings. The articles are available in every single section of the Control Panel and you can consult them whenever you like. They can help you heighten your knowledge not only about our services, but also about the web hosting service in general, as they include exhaustive guides and general information such as what cron jobs or file permissions are.