Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our Linux shared website hosting service is not separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you need with only several clicks, without the need to leave your web hosting account. The ticketing system offers a quick-search box, which will help you track down practically any support ticket that you have submitted in the past, if you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to resolve a given issue before you actually submit a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any given moment and in case our help desk support team suggests that you should do something inside your hosting account, you can do it momentarily without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated server account in a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or stumble upon an issue, you can get in touch with our support team members on the spur of the moment without the need to go through a different admin console. You can search through your files or check different settings within your account while posting a new ticket or reading the reply to an older one. In case you have an immense number of tickets and you’d like to find a particular one, you can take advantage of the clever search box, which is available in the Help section. We will make sure you receive a reply in less than 60 minutes irrespective of the essence of your query or issue.