If you have ever had a shared website hosting account before or you have dealt with any other type of online service, you are probably aware from your own experience that for some things it's better to speak with a live person over the phone instead of exchange tickets or e-mail messages. In order to know more about a specific service before you decide to buy it or when something small needs to be made, for instance, it will be far easier and faster to do it real-time. If you have the option to speak with representatives by phone, it's very likely that you are working with an actual hosting supplier, not a reseller. The level of support that you can get on the telephone may differ between different suppliers - from general issues to expert tech support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complex tech matters are resolved via e-mail or tickets.

Phone Support in Shared Website Hosting

We believe that having the option to communicate with a live agent is very important, so we have three support lines all around the world (UK, USA and Australia) and you'll be able to contact us over the phone for fourteen hours every day. In case you consider obtaining one of our Linux shared website hosting service, for example, you have the option to phone us and find out more about our solutions before you order so as to ensure that we match all system requirements for your sites. Following your order, you'll be able to get in touch with us about any kind of sales or billing problems you may experience, or receive any kind of general or basic tech information you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you have to use the ticketing system, that will make it easier to track the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the packages, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex issues may require a ticket so as to give some time to our tech support team to analyze, we are able to assist you with various technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in another country, we have an international number where you're able to get in touch with us.