Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section included in our Online Control Panel features a selection of help articles and regularly asked questions. Aimed toward solving any common issue that you might possibly have, they are written by our support team of qualified technicians.

  • Top quality support service

  • How–To Videos

  • For all of you who prefer to find out how to troubleshoot a frequently encountered issue by watching a how–to video clip, we have added a compilation of video tutorials to our Online Control Panel. All the tutorials are very short and easy to grasp. They offer you visual demonstrations of different web site administration tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client support service with a 60–minute support ticket response time guarantee. A team of accomplished techs will be online for you to respond to all the enquiries that you may have. During non–busy periods, a response will be supplied within just twenty minutes.